About NovaLinkEvolve
We're a small IT team in Chon Buri who got tired of watching good software get derailed by bugs that should've been caught earlier. So we built something better.
How We Started
Back in early 2023, three of us were working on different development teams around Thailand. And we kept running into the same frustration – bug reports that went nowhere. Issues got lost in email threads, developers couldn't reproduce problems because the details were too vague, and project managers had no real visibility into what was actually broken.
One particularly rough project in mid-2023 pushed us over the edge. A client application had this recurring crash that took us three weeks to pin down, mostly because the initial report was just "it crashes sometimes." We thought there had to be a better way to capture the context around bugs when they happen.
By October 2024, we'd built the first version of what would become our bug tracking system. Started using it ourselves. Then a friend's team tried it. Word got around. And here we are.
What Drives Us
These aren't buzzwords for us. They're the things we actually think about when building features or talking to clients.
Clarity Over Complexity
Bug tracking shouldn't require a manual. We design tools that make sense the first time you use them, because developers have better things to do than learn another complicated system.
Real Support
When you email us, you get one of the three founders. Not a ticket number. We answer questions, take feature requests seriously, and actually remember your project context from last time.
Built for Developers
We're developers ourselves. Our tools integrate with the workflows you already use, capture the technical details you actually need, and get out of your way when you just want to fix bugs.
Our Philosophy
Most bug tracking systems were built for project managers, not for the people actually fixing the bugs. That's backwards, in our view.
Good bug reports need three things: what happened, what was supposed to happen, and enough context to reproduce it. Everything else is noise. We focus on capturing those essentials automatically when possible, and making them easy to add when they're not.
We've also learned that different teams work differently. Some want detailed workflows with approvals. Others just need a simple list of what's broken. Our system adapts to how you actually work, rather than forcing you into someone else's process.
"The best bug tracking tool is the one developers will actually use. If it's too complicated or takes too long, people just won't bother."
Our Journey So Far
From frustrated developers to a small team serving clients across Thailand and beyond.
The Problem Gets Too Real
After losing weeks to poorly documented bugs on multiple projects, we started prototyping a better system during evenings and weekends.
First Working Version
Launched internally with two development teams in Bangkok. Fixed about a hundred things based on their feedback over the next few months.
Opening Up
Started taking on external clients. Set up our office in Chon Buri and actually registered as a proper business.
Growing Steadily
Now working with development teams of all sizes. Still making improvements every week based on what we learn from real use cases.
How We Work With You
No complicated onboarding processes. No sales calls. Just straightforward steps to get your team up and running.
Understanding Your Setup
We start with a conversation about how your team currently handles bugs. What's working? What's frustrating? What tools are you already using? This helps us configure things to match your existing workflow.
Quick Implementation
Most teams are tracking their first bugs within a day. We handle the technical setup, import any existing issues you want to keep, and integrate with your current development tools.
Ongoing Refinement
The first month is when we really dial things in. You'll probably want to adjust notification settings, tweak report templates, or add custom fields. We're available to make those changes as you figure out what works best.
Long-Term Partnership
We're around when you need us. Whether that's helping with a tricky integration, adding features as your team grows, or just answering questions when something's unclear.
Where to Find Us
We're based in Chon Buri but work with teams across Thailand and internationally. Most of our communication happens over email and video calls, though we're happy to meet in person if you're nearby.
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707 Soi Thep Prasat, บ้านโขด
Chon Buri District, Chon Buri 20000
Thailand - +66 38 102 530
- help@novalinkevolve.com